Returns & Exchanges

RETURNS POLICY

You may return, exchange or refund any item* within 14 days of purchase, for any reason. 

We accept returns on all items, excluding custom orders, sale and archive items.

FINE PRINT

Returned items must be unworn, unused, unwashed with all original tags attached.

You are responsible for the cost of returning items to us in original condition.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

RETURN FREIGHT

You are responsible for the cost of returning items.

HOW TO RETURN 

To return, please fill in the Returns Form sent with your item, and send it back to us with your parcel. 

Please send returns & exchanges to:

ALIMA BELLO

Attn : Customer Care

2, Banana Street

East Legon

Accra

Ghana

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at hello@alimabellobyalima.com; email us a brief description and a photo or two showing the defect/fault. 

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

INCORRECT ITEMS

If you have received an item different to the one you ordered, please contact hello@alimabellobyalima.com

RECEIVING A REFUND

Your refund will be credited to the original credit card, PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this. 

If you used a gift voucher, you will be issued with a store credit. The amount is automatically added to your Account and will be valid for one year.