Job Title: RETAIL ASSOCIATE

Reports to: Retail Manager

Location: East Legon, Accra

Job Type: Permanent and Part - Time Positions available

ALIMA BELLO is a contemporary and sustainable womenswear brand providing Ready - To - Wear and Custom - Order clothes and accessories with unparalleled service.

We are a close knit team, we love our job and have fun doing it.

Join the Team

We're seeking graduates interested in pursuing a career in fashion or looking to broaden their business of fashion knowledge to join our retail team and be a part of  the day-to-day operations of our East Legon store and e-commerce platform.

Job Summary

Retail Associates will support and assist our Head of  Retail / Operations to create an engaging guest experience and in turn, drive results. Associates will also have responsibility for operational processes including opening and closing the studio, filing daily, weekly and monthly reports.

This position is a great way to gain leadership experience and grow your retail skills including:

  • Assisting the leadership team in driving business results by maximising daily sales plans, improving metrics through sales floor leadership, and providing feedback to the Studio Team.

  • Supporting and reinforcing a selling culture that focuses on building a confident and engaged team that is motivated to provide unwavering dedication to our guests.

  • Planning, delegating, and following up on expected tasks, assignments and activities while maintaining our guests as our top priority.

  • Using effective communication skills to act as a liaison between the Head of Operations, production and studio teams.

  • Supporting and enforcing company policies and procedures in a fair and consistent manner.

  • Problem solving; proactively, creatively, and sometimes independently.

Key Responsibilities:

1. Provide exceptional customer service.

2. Process transactions accurately and efficiently.

3. Maintain store appearance and visual merchandising.

4. Achieve sales targets and meet customer needs.

5. Stay up-to-date on product knowledge and promotions.

6. Collaborate with colleagues to achieve team goals.

Requirements:

1. Excellent communication and interpersonal skills.

2. Ability to work in a fast-paced environment.

3. Basic math skills and accuracy with handling cash.

4. Availability to work flexible hours, including weekends and holidays.

5. NSS personnel / Bachelors Degree

What you will learn / We will teach you:

1. Onboarding Program:

    - Product knowledge

    - Store policies and procedures

    - Customer service skills

2. Sales Training:

    - Sales techniques and strategies

    - Product features and benefits

    - Handling objections and closing sales

3. Customer Service Training:

    - Active listening and empathy

    - Conflict resolution

    - Providing personalised service

4. Visual Merchandising Training:

    - Store display and window display techniques

    - Merchandising principles

    - Creating visually appealing displays

5. Ongoing Training:

    - Product updates and new releases

    - Promotions and events

    - Refresher training on sales and customer service skills

We are continually sourcing and attracting top talent. We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for ALIMA BELLO, we encourage you to apply today.

ALIMA BELLO® is an equal opportunity employer. 

ALIMA BELLO® understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!

*What We Offer:*

1. Competitive salary and bonus structure

2. Generous employee discount on brand merchandise

3. Opportunities for professional growth and development within the company

*How to Apply:*

If you're a motivated and fashion-forward leader looking to join a dynamic team, please submit your resume and cover letter to hello@alimabellobyalima.com